At NAUTEL LIMITED, we are committed to providing you with high-quality outdoor products. If you are not satisfied with the product you purchased, here is our return and refund policy:

1. Return conditions
All returns must be made within 14 days of receiving the product.
The returned product must be unused and in its original packaging, including all accessories and tags.

2. Return process
If you wish to return a product, please follow the steps below:

Contact customer support: Please contact our customer support team by email ([email protected]) or phone (+44 7079489880) to explain the reason for the return.

Get a return authorization: After you confirm the return with the customer support team, you will be given a return authorization (RMA) number and return address.

Prepare the return package: Pack the product together with all related accessories, receipt and return authorization number. Make sure the package is safe and complete to prevent damage during transportation.

Send the product back: Send the package to the specified address, you can choose any trackable courier company. The return shipping costs are borne by the customer, unless the goods are damaged or defective during transportation.

3. Refund Policy
Refunds will be processed after we receive and inspect the returned goods.
The refund amount will be returned to the original payment method, usually within 7-14 working days after receiving the return.
Return shipping costs are not refunded in refunds, unless the goods are defective or wrong.

4. Exchange Policy
If you wish to exchange the purchased products, please follow the above return process. The returned goods will be processed as your new selected goods and the shipping costs will be borne by the customer.

5. Order Cancellation
If you wish to cancel your order, please contact us in time before the order is processed. We will try our best to meet your request, but once the order enters the shipping process, you will not be able to cancel the order.

6. Disclaimer
NAUTEL LIMITED is not responsible for losses or additional costs caused by customer errors (such as incorrect address, failure to process returns in time, etc.). We reserve the right to modify our return and refund policies at any time. Please refer to the latest information published on the website for specific terms.

7. Customer Support
If you have any questions about our return or refund policies, please feel free to contact us:

Email: [email protected]

Thank you for choosing NAUTEL LIMITED products! We will do our best to provide you with quality service. If you have any other questions, please feel free to contact us.