1. Shipping Service Provider
We work with a number of reputable logistics companies to ensure that your order is delivered safely and quickly.
Shipping Companies:
DHL
DB Schenker
DPD Group
IAG Cargo
2. Shipping Costs
Domestic Orders: Shipping costs for all domestic orders will be calculated based on the order weight and delivery location. At checkout, the system will automatically calculate and display the corresponding shipping costs.
International orders are subject to the settlement displayed on the checkout page.
3. Processing Time
Once you place an order and complete the payment, we will process and ship it within 1-3 business days. Please note that special circumstances (such as holidays or promotions) may affect the processing time.
4. Estimated Delivery Time
The shipping time is generally:
Urban areas: 1-3 working days
Remote areas: 3-7 working days
The actual delivery time may be delayed due to uncontrollable factors such as weather, traffic, epidemics, etc.
5. Order Tracking
After your order is shipped, you will receive an email with a shipping tracking number. You can use this number to check the status of your order in real time on the logistics company’s website.
6. Delivery Instructions
Please check the integrity of the package upon receipt. If you find any damage or missing, please communicate with the courier in time and record the situation before signing for it.
Once you sign for it, you are deemed to have confirmed that the goods are intact. If you need to return or exchange the goods, please follow our return and exchange policy.
7. International Shipping
Yes, we offer international shipping.
8. Change of delivery address
If you need to change the delivery address, please contact customer service as soon as possible before the order is processed. We will try our best to meet your request, but once the package is shipped, the address change will not be processed.
9. Customer Support
If you have any questions about shipping or need further assistance, please contact our customer support team at the following methods:
Email: [email protected]
Thank you for choosing NAUTEL LIMITED products! We will wholeheartedly provide you with quality service. If you have any other questions, please feel free to contact us.